Guarantee
Arvanna is committed to providing the highest quality products and the best customer service to its customers. We aim to provide the utmost care to each and every customer. At Arvanna, we offer 100% money back guarantee that the products you receive are as advertised and to Arvanna's stated quality specifications.
“Nonconforming Products” are any products received by the Customer from Botranify that do not conform to the agreed upon specifications as requested by the customer and confirmed by Arvanna. Should customer receive Nonconforming Products, Customer shall have fourteen (14) days to present proof of nonconformity and notify Arvanna. Should Arvanna determine that the products are, in fact, nonconforming subject to Arvanna’s testing requirements listed below, Customer will have the option to either replace the Nonconforming Products or receive a full refund. Once a guarantee claim is approved, the Customer will have three (3) days, from the receipt of return shipping labels, to return the Nonconforming Products to Arvanna. Additionally, the following terms and conditions apply to Arvanna’s guarantee:
- Full refund does not apply to shipping claims; but Arvanna will reship goods that have been damaged or lost by a common carrier prior to delivery;
- Arvanna reserves the right to have the Customer return the original order, at Arvanna’s cost, before replacing or refunding the order;
- This guarantee solely relates to non-conformity of product specifications, this guarantee does not cover consequential damages that may be incurred as a result of any agreement; and
- This guarantee applies only to the point in time where such Products are delivered to the Customer and such time at which the Products have remained materially unaltered since leaving Arvanna’s possession;
To start a return, you can contact us at support@arvanna.com.